Author Archives: Bob

If your firm runs on Thomson Reuters Virtual Office CS, you’ve likely already received the notice: Thomson Reuters is ending support for Microsoft 365 and Hosted Exchange email within the Virtual Office (VO) environment this August. 

To be clear, Virtual Office CS itself isn’t going away — UltraTax CS, Practice CS, FileCabinet CS, and the rest of the CS Professional Suite will continue running as they do today. But the email and Office applications your staff uses inside VO every day will no longer be supported by Thomson Reuters, and your firm will need its own Microsoft 365 license and tenant in place before the deadline.

You don’t have to start over, and you don’t have to navigate this transition alone.

WHAT DOES “END OF SUPPORT” ACTUALLY MEAN FOR YOUR FIRM?

When Thomson Reuters ends support for Microsoft 365 within Virtual Office CS, the responsibility for your email environment shifts to your firm. That means:

• No more Thomson Reuters-managed Hosted Exchange email
• No technical support from Thomson Reuters for your Microsoft 365 tenant, mail routing, or Exchange configuration
• Your firm now owns mailbox administration, spam filtering, retention policies, and the DNS records that keep mail flowing
• Potential compliance exposure if the transition is mishandled or mailbox data is lost

For firms in regulated industries — accounting, legal, financial services — email is where client financial data lives. A poorly managed migration isn’t just an operational risk. It can put you out of compliance with frameworks such as HIPAA, GDPR, CCPA, IRS Publication 4557, and AICPA standards governing how client financial data must be protected.

August is closer than it feels.

WHAT THOMSON REUTERS IS RECOMMENDING

Thomson Reuters is offering a managed migration service to move your Hosted Exchange mailboxes into your firm’s own Microsoft 365 tenant. That covers the data move itself — but it doesn’t cover standing up and securing your tenant, configuring mail-flow and DNS records correctly, or administering the environment going forward. Thomson Reuters has stated it will not support the administration of your Microsoft 365 tenant. In plain terms, the mailbox data gets moved, and then your firm is on its own.

For many firms, this is also a natural moment to step back and look at the bigger picture. Performance issues, scalability limitations, and high costs have already prompted a significant shift among accounting firms away from Virtual Office CS toward third-party private cloud hosting for the CS Professional Suite — hosting that delivers better performance, greater flexibility, stronger support, and lower costs. The Microsoft 365 transition is accelerating a conversation many forward-looking firms were already having.

WHAT THIS TRANSITION ACTUALLY LOOKS LIKE

The word “migration” can sound daunting, especially if your firm has years of customized workflows, integrations, and user configurations built into your current environment. A well-managed transition does not require you to rebuild from scratch.

CyberlinkASP specializes in hosting complex, customized application environments. Whether you’re moving your email to a properly configured Microsoft 365 tenant or relocating your entire CS Professional Suite environment to a private cloud, years of configuration, workflows, and integrations are preserved, eliminating the need to manage the underlying infrastructure.

The process typically involves:

1. Environment Assessment — A thorough review of your current Thomson Reuters setup, including your Hosted Exchange usage, application versions, integrations, user access needs, and peak usage patterns.
2. Migration Planning — A cutover playbook designed around your firm’s calendar, keeping tax season and critical deadlines in mind.
3. Secure Data Migration — Your mailboxes, data, and application customizations are moved to the new environment with full integrity and zero loss.
4. Go-Live & Validation — Staff access the new environment, tested for performance under real-world load, before full cutover.
5. Ongoing Support — 24×7, US-based support from specialists who know the Thomson Reuters CS suite and Microsoft 365 administration — not just the underlying infrastructure.

WHY CYBERLINKASP FOR YOUR TRANSITION

CyberlinkASP is the trusted Advanced Solutions Provider for small and mid-size businesses, specializing in cloud and IT solutions with a commitment to data security, business continuity, and 24×7 US-based support.

CyberlinkASP delivers secure, high-performance cloud hosting for Thomson Reuters CS Professional Suite, Checkpoint, and practice management software — purpose-built for the performance demands and compliance requirements of accounting and law firms.

What sets CyberlinkASP apart:

• Deep CS Suite expertise — CyberlinkASP’s team understands the CS Professional Suite inside and out, not just generic cloud infrastructure.
• Microsoft 365 management — From tenant setup and DNS configuration to ongoing mailbox administration, CyberlinkASP handles the responsibilities Thomson Reuters is handing back to your firm.
• Security-first architecture — AES 256-bit encryption, data separation, intrusion-free ports, and a 99.99% uptime SLA backed by a money-back guarantee.
• Compliance alignment — Hosting environments meet the data security standards expected by AICPA, IRS Publication 4557, HIPAA, GDPR, and CCPA.
• 24×7 US-based support — When something goes wrong, you don’t want a ticket queue — you want answers. CyberlinkASP provides 24×7, US-based support from experienced IT professionals who understand your applications, your industry, and your urgency.
• Award-winning Citrix expertise — As a Citrix Preferred Partner, CyberlinkASP delivers expert architecture, deployment, and ongoing management for any Citrix use case.

THE BOTTOM LINE

Virtual Office CS will still be running in September — but Thomson Reuters-managed email won’t be. Firms that act now have time to plan a smooth, well-managed transition. Firms that wait until August will be scrambling to stand up a Microsoft 365 tenant with no support line to call.

If your firm relies on UltraTax CS, Practice CS, FileCabinet CS, Accounting CS, or any other CS Professional Suite application, now is the time to evaluate your options and get a plan in place.

CyberlinkASP is ready to help. Contact us today to learn more.

Most businesses don’t wake up one day and decide to switch IT providers. The decision builds slowly — one missed ticket, one frustrating outage, one compliance scare at a time. By the time most SMB leaders realize their provider can’t keep pace, they’ve already been losing ground for months.

If any of the following scenarios sound familiar, it may be time to have a candid conversation about what your business actually needs from a technology partner.

1. Your IT provider is reactive, not proactive.

If your provider only shows up when something breaks, that’s break-fix support — not managed IT. A true MSP monitors your environment around the clock, identifying and resolving issues before they become outages. If your IT team is always fighting fires rather than preventing them, you’ve outgrown reactive support.

2. Downtime is becoming a business problem, not just an IT inconvenience.

A law firm that can’t access case files. A medical practice locked out of patient records. A financial services team unable to reach clients during market hours. When downtime starts affecting revenue, reputation, or compliance, your infrastructure has become a liability. CyberlinkASP’s 99.99% uptime guarantee exists precisely for businesses where availability is non-negotiable.

3. Your provider doesn’t understand your industry’s compliance requirements.

HIPAA, GDPR, CCPA, SOC 2 — if your IT provider can’t speak fluently about the regulations that govern your business, you’re exposed. Compliance isn’t an IT checkbox; it’s an ongoing operational responsibility. CyberlinkASP works across healthcare, financial services, legal, and other regulated industries — bringing real-world compliance expertise to every engagement.

4. You’re managing multiple IT vendors and nobody owns the big picture.

If your networking provider, your cloud vendor, your security firm, and your helpdesk are all separate — and nobody is coordinating across them — you have a fragmentation problem. Every gap between vendors is a potential point of failure. Modern SMBs need a single IT partner who can see and manage the full picture.

5. Your applications and infrastructure haven’t modernized with your business.

Still running on-premise servers that are aging out of support? Using legacy apps that can’t be accessed remotely? If your IT infrastructure is limiting how your team works — particularly in a hybrid or remote environment — your provider isn’t moving you forward. CyberlinkASP enables businesses to access any application from any device, from anywhere, securely.

6. You can’t get a straight answer on security posture.

If you ask your current IT provider ‘Are we secure?’ and the answer is vague, that’s a red flag. A mature MSP will provide clear reporting on your security posture, patch status, threat activity, and incident response readiness. Security shouldn’t feel like a mystery.

7. Support calls go to a ticketing queue, not a human.

CyberlinkASP offers 24×7, US-based support accessible by phone — not just a ticket portal. When something goes wrong, business leaders shouldn’t have to wait for a callback queue to prioritize their issue. If your current provider’s ‘support’ means submitting a form and waiting, your support model has fallen behind your needs.

8. You’ve added headcount or locations, but your IT hasn’t scaled with you.

Growth exposes IT gaps fast. New employees, new offices, new compliance obligations — each adds complexity. If your current provider is struggling to keep pace with your growth, you need an MSP built to scale. CyberlinkASP delivers solutions tailored to businesses experiencing change, not just businesses in steady state.

Outgrowing an IT provider isn’t a failure — it’s a sign that your business has grown. The right next step is partnering with an MSP that’s built to support where you’re headed, not just where you’ve been. CyberlinkASP works with hundreds of SMBs to modernize, secure, and future-proof their IT environments.

Contact CyberlinkASP  today and let’s start the conversation.

Choosing a managed service provider (MSP) is one of the most consequential IT decisions a small or mid-size business can make. The right MSP becomes a true technology partner — one that protects your data, keeps your systems running, and scales alongside your business. The wrong one can leave you exposed to downtime, security gaps, and a frustrating support experience.

Before you sign a contract, these are the 10 questions every business should ask.

1. What does your support model look like — and is it truly 24/7?

Not all “24/7 support” is created equal. Some MSPs staff a skeleton crew overnight and route after-hours calls to a ticketing queue. Others — like CyberlinkASP — offer genuine 24×7, US-based support with real technicians available by phone, day or night.

Ask specifically: Who answers the phone at 2 a.m. on a Sunday? Where are they located? What’s your average response time for critical issues?

For businesses in healthcare, financial services, legal, or any industry where systems simply can’t go down, the answer to this question matters enormously.

2. Do you have experience in my industry?

Generic IT support and industry-specific IT expertise are very different things. Your MSP should understand the compliance landscape, application requirements, and operational rhythms of your specific vertical.

CyberlinkASP works with hundreds of SMBs across healthcare, financial services, legal, professional services, manufacturing, and life sciences. That means when a healthcare client needs HIPAA-compliant cloud infrastructure, or a law firm needs secure document access from any device, the team already knows what good looks like — and what’s at stake if it falls short.

Ask: Can you show me case studies or client examples from my industry? Do you understand the compliance requirements I operate under?

3. How do you handle data security and compliance?

Cybersecurity is no longer optional for SMBs. According to industry research, small and mid-size businesses are increasingly targeted by ransomware and phishing attacks precisely because they’re perceived as easier targets than large enterprises.

Your MSP should be able to speak clearly to how they protect your data — including encryption standards, endpoint protection, threat monitoring, and incident response — as well as their track record with regulations like HIPAA, GDPR, CCPA, and others relevant to your industry.

Ask: What cybersecurity tools and protocols are included in your managed services? What happens if there’s a breach?

4. What is your uptime guarantee?

Downtime is expensive. Whether it’s a law firm that can’t access client files or a medical practice that loses access to patient records, every minute of unplanned downtime has real costs.

A credible MSP will back their service with a clearly defined Service Level Agreement (SLA) that includes uptime commitments. CyberlinkASP guarantees 99.99% uptime and 99.99% service level coverage — and 100% data restoration.

Ask: What uptime do you guarantee in your SLA? What remedies do clients have if you fall short?

5. What does your disaster recovery and business continuity plan look like?

Disasters happen — whether it’s a ransomware attack, a natural disaster, hardware failure, or human error. The question isn’t if your business will face disruption; it’s how fast you’ll recover when it does.

Your MSP should have a documented, tested business continuity and disaster recovery (BCDR) approach that includes regular data backups, defined recovery time objectives (RTOs), and clear communication protocols.

Ask: How often is our data backed up? Where is it stored? How quickly can you restore operations after an incident?

6. Who will actually be working on our account?

One of the most common frustrations businesses have with MSPs is the revolving door of technicians who don’t know their environment. Institutional knowledge matters — especially when your business relies on customized applications or complex legacy systems.

CyberlinkASP brings experienced IT team members to every engagement, including technology leaders who have been with the company for decades. That kind of continuity translates directly into consistency, faster resolution times, and a team that truly understands your business.

Ask: Will we have a dedicated account team? How do you handle staff turnover?

7. Can you support the applications we rely on?

Not every MSP can support every application. If your business runs on Microsoft 365, Microsoft Dynamics, Sage, SYSPRO, or other industry-specific platforms, you need to confirm your MSP has deep expertise with those tools — and ideally, hosted environments built around them.

CyberlinkASP is one of the nation’s largest Desktop-as-a-Service (DaaS) providers and offers hosting and support for the applications SMBs depend on daily. Critically, CyberlinkASP enables companies to move to the cloud while preserving years of application customizations — eliminating a common barrier to modernization.

Ask: Do you have experience hosting and supporting the specific applications we use? Can we see examples?

8. How will we communicate, and what does onboarding look like?

The first 90 days of an MSP relationship set the tone for everything that follows. A disorganized onboarding process is a warning sign. Your MSP should have a structured process for documenting your environment, establishing communication protocols, and getting your team up to speed.

Ask: Walk me through your onboarding process. How do our employees reach your team? What’s our primary point of contact?

9. How does your pricing model work?

MSP pricing models vary widely — per user, per device, tiered bundles, all-inclusive flat rates. The right model depends on your business size, growth trajectory, and how predictable you need your IT costs to be.

Watch out for contracts with vague language around what’s “included” versus what triggers additional charges. A trustworthy MSP will be transparent about pricing and help you understand exactly what you’re getting.

Ask: What’s included in your base pricing? What are common add-ons or overage charges? How does pricing change as we grow?

10. What makes you different from other MSPs?

This is the most open-ended question — and often the most revealing. A strong MSP should be able to articulate a clear, specific answer. Not marketing language, but concrete differentiators backed by proof points.

For CyberlinkASP, the answer centers on three things: deep SMB specialization, genuine 24×7 US-based support, and award-winning solutions — including being named Citrix’s Partner of the Year in 2023. Businesses don’t just get a vendor; they get a team of experienced IT professionals invested in their success.

Ask: Beyond price, why should we choose you? What do your longest-tenured clients say about working with you?

The Bottom Line

Choosing an MSP is too important to rush. The right partner will protect your business, scale with your growth, and give you the peace of mind that your IT is handled — so you can focus on running your company.

CyberlinkASP is the trusted Advanced Solutions Provider for small and mid-size businesses, specializing in cloud and IT solutions with a commitment to data security, business continuity, and 24×7 US-based support. We work with hundreds of SMBs across the country to ensure they’re getting the best possible solution for their needs — and their budget.

Ready to ask us these questions directly? Contact CyberlinkASP today and let’s start the conversation.

For small and mid-size businesses (SMBs), IT is no longer just a support function, it’s the backbone of daily operations. From cloud applications and remote access to cybersecurity and compliance, your technology environment directly impacts productivity, revenue, and risk.

Yet many organizations still face a frustrating reality: rising IT costs paired with unreliable systems.

The right Managed Services Provider (MSP) changes that equation.

We will explain how partnering with the right MSP lowers IT costs while improving reliability, security, and performance and what to look for when choosing an IT partner.

Why IT Costs Spiral Out of Control

Before we discuss the solution, it’s important to understand the problem.

IT costs typically rise due to:

• Reactive “break-fix” support models
• Unexpected downtime and outages
• Cybersecurity incidents or ransomware
• Compliance failures and regulatory fines
• Underutilized cloud licenses and software sprawl
• The high cost of hiring and retaining in-house IT talent

Many SMBs believe keeping IT internal is more affordable. In reality, a single outage, security breach, or compliance issue can wipe out years of perceived savings.

That’s where a modern MSP delivers measurable value.

Proactive IT Management Reduces Downtime

Downtime is one of the most expensive hidden IT costs.

Lost productivity. Missed client deadlines. Revenue interruptions. Reputational damage.

The right MSP doesn’t wait for something to break.

Instead, they provide:

• 24×7 monitoring of critical systems
• Proactive patching and updates
• Performance optimization
• Infrastructure management
• Rapid response from US-based support teams

CyberlinkASP, for example, provides 24×7 US-based support and proactive monitoring to help SMBs stay up and running when business continuity is critical

The result: fewer outages, faster issue resolution, and predictable system performance.

Predictable Monthly IT Costs (No Surprise Bills)

Traditional IT support often operates on a “time and materials” model. You only pay when something breaks, which sounds economical until emergencies hit.

A strategic MSP provides:

• Predictable monthly pricing
• Bundled infrastructure, cloud, and security services
• Budget forecasting for IT investments
• Reduced emergency service charges

This shifts IT from a volatile expense to a controlled operational investment.

For SMB leaders, that predictability improves cash flow planning and eliminates surprise IT invoices.

Access to Enterprise-Level Expertise — Without Enterprise Salaries

Hiring a full internal IT team is expensive:

• IT Manager
• Security specialist
• Cloud architect
• Help desk technician
• Compliance expert

Salaries, benefits, training, and turnover costs add up quickly.

A strong MSP delivers experienced IT professionals across disciplines — at a fraction of the cost of building an internal team

CyberlinkASP brings experienced IT team members to every engagement and provides hard-to-find skill sets for SMBs

This means:

• Better strategic guidance
• Stronger cybersecurity posture
• Smarter cloud architecture
• Compliance alignment
• Faster issue resolution

All without expanding payroll.

Improved Security Reduces Financial Risk

Cyberattacks are no longer a matter of “if,” but “when.”

Ransomware, phishing, insider threats, and compliance violations can devastate SMBs.

The right MSP reduces this risk through:

• Layered cybersecurity protections
• Endpoint and cloud security
• Regulatory compliance support (HIPAA, GDPR, CCPA)
• Backup and disaster recovery planning
• 99% uptime guarantees for critical systems

CyberlinkASP specializes in modern, secure cloud solutions built around data security and business continuity

When security improves, financial risk drops and so do long-term costs associated with breaches and recovery.

Optimized Cloud and Application Environments

Many SMBs overspend on cloud services because environments aren’t properly architected.

Common issues include:

• Paying for unused licenses
• Overprovisioned infrastructure
• Inefficient virtual desktop setups
• Legacy application environments draining resources

A strategic MSP evaluates your environment and designs cost-effective solutions aligned to your business needs and budget

CyberlinkASP builds modern cloud-based solutions that allow users to access any application from anywhere, on any device — securely and cost-effectively

As one of the nation’s largest Desktop-as-a-Service (DaaS) providers and Citrix Partner of the Year, CyberlinkASP helps SMBs modernize without unnecessary overhead

Business Continuity Protects Revenue

IT reliability isn’t just about uptime — it’s about resilience.

A strong MSP ensures:

• Redundant infrastructure
• Secure cloud hosting
• Disaster recovery planning
• Rapid failover systems
• Application hosting and support (Microsoft 365, Dynamics, Sage, SYSPRO)

CyberlinkASP empowers businesses to modernize and scale confidently, knowing their IT needs are fully covered

When systems stay online, revenue stays protected.

What to Look for in the Right MSP

Not all managed service providers are equal. The right partner should:

• Specialize in SMB IT environments
• Offer 24×7 US-based support
• Provide proactive monitoring and management
• Deliver secure, cloud-first solutions
• Understand regulatory compliance requirements
• Have proven experience across industries
• Offer strategic IT guidance — not just help desk services

CyberlinkASP works with hundreds of SMBs across healthcare, financial services, professional services, manufacturing, and government

That industry experience translates into smarter, more reliable solutions.

If your organization is looking to control IT spending while improving reliability, it may be time to evaluate whether your current IT strategy is truly working for you.

Contact CyberlinkASP to learn how structured managed IT services can support your SMB today.

Frequently Asked Questions 

How does an MSP reduce IT costs?

An MSP reduces IT costs by providing proactive monitoring, predictable monthly pricing, access to experienced IT professionals, optimized cloud infrastructure, and improved cybersecurity — all of which reduce downtime, emergency repairs, and financial risk.

Is outsourcing IT cheaper than hiring internal staff?

For most SMBs, yes. Outsourcing IT eliminates the need for multiple specialized hires while providing access to a broader skill set at a lower total cost.

Can an MSP improve system reliability?

Yes. Through 24×7 monitoring, proactive maintenance, cloud optimization, and disaster recovery planning, a qualified MSP significantly improves uptime and performance.

What industries benefit most from managed IT services?

Healthcare, financial services, legal, manufacturing, and professional services organizations benefit most due to compliance requirements, data security needs, and business continuity demands

Small and mid sized businesses need reliable, secure, and cost effective technology to compete. However, managing multiple vendors for IT support, cybersecurity, cloud services, and backup often creates complexity and risk.

Managed IT services for SMB solve this problem by delivering complete IT oversight through a single provider.

CyberlinkASP provides managed IT services designed specifically for small and mid sized businesses that need stronger security, predictable costs, and dependable support.

What Are Managed IT Services for SMB

Managed IT services for SMB are outsourced technology services that include:

• IT help desk support
• Cybersecurity management
• Microsoft 365 administration and monitoring
• Endpoint protection
• Backup and disaster recovery
• Network monitoring and management
• Compliance support

Instead of hiring a large internal IT team or managing multiple vendors, SMBs partner with a managed service provider to oversee their entire technology environment.

This model improves security, reduces downtime, and provides predictable monthly pricing.

Why SMBs Choose Managed IT Services

Small and mid sized businesses face unique technology challenges:

• Limited internal IT resources
• Increasing cybersecurity threats
• Growing reliance on Microsoft 365 and cloud applications
• Compliance requirements
• Budget constraints

Managed IT services provide enterprise level IT support without the cost of building a full in house team.

Benefits of Managed IT Services for Small and Mid Sized Businesses

1. Predictable Monthly IT Costs: Managed IT services are delivered through a structured monthly agreement. This eliminates surprise invoices and allows for accurate budgeting.
2. Stronger Cybersecurity Protection: Cyber threats target small businesses at increasing rates. Managed IT services for SMB include endpoint detection, email security, identity protection, and continuous monitoring to reduce risk.
3. 24 Hour IT Support: Downtime impacts revenue. A managed service provider ensures access to help desk support and proactive monitoring to minimize disruption.
4. Microsoft 365 Security and Management: Many SMBs rely on Microsoft 365 but lack proper security configuration. Managed IT services ensure secure setup, monitoring, backup, and compliance support.
5. Scalable IT Infrastructure: As your business grows, managed IT services scale with you. New users, devices, and cloud applications can be added without operational strain.

What Is Included in CyberlinkASP Managed IT Services for SMB

CyberlinkASP delivers comprehensive managed IT services tailored to small and mid sized businesses. Services may include:

• 24 hour US based help desk
• Managed Endpoint Detection and Response
• Microsoft 365 monitoring and threat response
• Email security and archiving
• Multi factor authentication and identity security
• Password and privileged access management
• Network and workstation monitoring
• Backup and disaster recovery
• Security awareness training
• Compliance support

All services are managed under one structured plan with centralized oversight and reporting.

How Managed IT Services Reduce Risk for SMBs

Small businesses are frequent targets for ransomware and phishing attacks. Without proper monitoring and layered protection, security gaps can lead to financial and reputational damage.

Managed IT services for SMB strengthen protection through:

• Continuous monitoring
• Coordinated threat detection and response
• Secure cloud configuration
• Data backup and recovery planning
• Regular security updates and patch management

This structured approach reduces exposure and improves resilience.

Why Choose CyberlinkASP for Managed IT Services for SMB

CyberlinkASP is an Advanced Solutions Provider focused on secure, scalable managed IT services for small and mid sized businesses.

Organizations choose CyberlinkASP because of:

• Deep expertise in cybersecurity and cloud environments
• Proven experience supporting compliance driven industries
• Structured service delivery and reporting
• US based support
• A single accountable provider model

CyberlinkASP delivers managed IT services that simplify operations, strengthen security, and support long term growth.

Get Reliable Managed IT Services for Your SMB

If your business is managing multiple IT vendors, facing security concerns, or struggling with unpredictable technology costs, managed IT services for SMB may be the right solution.

CyberlinkASP helps small and mid sized businesses modernize IT operations, reduce risk, and maintain secure cloud environments through comprehensive managed IT services.

Contact CyberlinkASP to learn how structured managed IT services can support your SMB today.

Frequently Asked Questions About Managed IT Services for SMB

What do managed IT services for SMB include

Managed IT services for SMB typically include help desk support, cybersecurity management, cloud administration, network monitoring, backup, and compliance support delivered through a monthly service agreement.

Are managed IT services cost effective for small businesses

Yes. Managed IT services reduce the need for multiple vendors and lower the cost of hiring full time internal IT staff. Most SMBs achieve lower total cost of ownership.

Can managed IT services support Microsoft 365

Yes. Managed service providers manage Microsoft 365 security, user administration, backup, and compliance configuration to reduce risk.

Do managed IT services replace internal IT teams

Not always. Many SMBs use managed IT services to supplement internal staff or to handle cybersecurity monitoring and infrastructure management.

CyberlinkASP has acquired Fresh Managed IT, a Birmingham, AL-based managed service provider serving 150 small and mid-size businesses across healthcare, construction, and restaurant industries. The acquisition expands CyberlinkASP’s managed IT services footprint in the Southeast and strengthens its expertise in multi-location restaurant IT support, cloud hosting, cybersecurity, VoIP, and network management.

CyberlinkASP (“Cyberlink”), a trusted Advanced Solutions Provider for small and mid-size businesses specializing in cloud and IT solutions, today announced that it has acquired Fresh Managed IT (“Fresh IT”). Fresh IT offers outsourced IT services to small and mid-size businesses, including network and device management, cloud-based hosting, cybersecurity, and VoIP phone systems.

Headquartered in Birmingham, AL, Fresh IT serves 150 customers across multiple end markets including healthcare, construction, and their largest and strongest market, restaurants. For multi-location restaurants, Fresh IT’s solutions provide comprehensive IT support and monitoring backed by consistent delivery and predictable costs. Fresh IT’s solutions empower customers to reduce internal IT overhead, strengthen security posture, and accelerate digital transformation with a trusted, experienced partner. The acquisition of Fresh IT builds upon Cyberlink’s MSP business to serve more customers and provide expanded regional coverage.

Chris Lantrip, CEO of Cyberlink, said, “We’re excited to partner with Fresh IT and strengthen Cyberlink’s MSP business. The acquisition deepens Cyberlink’s geographical footprint in the Southeast and strengthens our management team with the addition of John Wiles, who brings extensive technical leadership and experience.”

Scott McCormack, Partner at Seaport Capital said, “Seaport is thrilled to see Cyberlink complete its third acquisition and continue to broaden its service offering and customer reach through M&A. Fresh IT helps to further expand Cyberlink’s end markets.”

About CyberlinkASP

CyberlinkASP is a leading Advanced Solutions Provider specializing in IT and cloud services. As one of the nation’s largest Virtual Desktop providers and Citrix’s Partner of the Year (2023), CyberlinkASP delivers innovative solutions for data security, business continuity, and application hosting. Its purpose-built cloud infrastructure and 24×7 US-based support empower businesses to securely and cost-effectively access any application from any location on any device. With a strong commitment to delivering tailored, high-performance solutions, CyberlinkASP continues to support organizations across diverse industries in achieving seamless growth and operational excellence. For more information, visit www.cyberlinkasp.com.

About Seaport Capital

Founded in 1997, Seaport Capital is a lower middle-market buyout firm that invests in communication infrastructure and services, business and information services, and media companies. Seaport typically invests $10 to $40 million of equity capital in companies generating EBITDA between $3 and $15 million. Seaport’s substantial industry expertise and investing experience enable it to develop successful strategies in partnership with management teams; its relationships and professionals help achieve them. Nearly all of Seaport’s platform investments have been owned by founders or entrepreneurs seeking a collaborative institutional partner to provide the financial and operational resources to grow their businesses and execute a successful strategic plan. For more information, visit https://www.seaportcapital.com.

For law firms, accounting practices, and professional services organizations, Thomson Reuters applications are the backbone of daily operations. Whether it’s tax preparation, legal research, document management, or compliance reporting, performance and availability aren’t optional—they’re mission-critical.

Yet many firms still struggle with slow applications, unreliable access, complex updates, security concerns, and limited IT resources.

That’s where CyberlinkASP Application Hosting comes in.

The Real Pain Points Firms Face with Thomson Reuters Applications

If your firm relies on Thomson Reuters solutions, you may already be feeling the pressure:

1. Slow Performance During Peak Periods: Tax season. Court deadlines. End-of-month reporting. On-premise servers and poorly optimized environments simply can’t scale when demand spikes, leading to lag, timeouts, and frustrated staff.
2. Downtime Is Not an Option: When Thomson Reuters applications go down, billable hours stop. Unexpected outages, maintenance windows, or hardware failures directly impact revenue, client trust, and compliance timelines.
3. Security and Compliance Anxiety: Legal and financial data is highly sensitive. Firms must meet strict regulatory and ethical standards while protecting client confidentiality from ransomware, breaches, and insider threats.
4. Remote and Hybrid Work Challenges: Your team needs secure, reliable access to Thomson Reuters applications from anywhere, without VPN headaches, device limitations, or performance degradation.
5. Limited Internal IT Resources: Managing application environments, updates, patches, backups, and disaster recovery takes time and expertise most SMBs don’t have in-house.

A Better Way: CyberlinkASP Application Hosting for Thomson Reuters

CyberlinkASP specializes in secure, high-performance application hosting designed specifically for small and mid-size businesses that depend on critical software like Thomson Reuters.

We don’t just host applications—we remove the operational burden entirely.

Optimized Performance for Thomson Reuters Applications

Your Thomson Reuters environment is hosted in a modern, enterprise-grade cloud infrastructure optimized for speed, reliability, and consistency—especially during peak usage.

No more sluggish performance when deadlines matter most.

Enterprise-Level Security Built In

CyberlinkASP delivers a security-first hosting model with:

• Advanced threat protection
• Secure access controls
• Encrypted data
• Continuous monitoring
• Compliance-aligned architectures

Your data stays protected while meeting regulatory requirements common in legal, financial, and professional services environments.

Anywhere Access, Any Device

Enable your team to securely access Thomson Reuters applications from any location and any device—without compromising performance or security. Perfect for hybrid work, remote staff, and multi-office firms.

Business Continuity and Disaster Recovery

With built-in redundancy, backups, and recovery planning, CyberlinkASP ensures your applications stay available—even when the unexpected happens.

Downtime is minimized. Risk is reduced. Peace of mind is restored.

24×7 US-Based Support That Understands Your Business

When something goes wrong, you don’t want a ticket queue—you want answers.

CyberlinkASP provides 24×7, US-based support from experienced IT professionals who understand your applications, your industry, and your urgency.

Why Firms Trust CyberlinkASP for Application Hosting

CyberlinkASP is the trusted application hosting and cloud solutions partner for hundreds of SMBs across legal, financial services, healthcare, and professional services.

What sets us apart:

• Deep experience hosting complex, customized applications
• Proven expertise supporting regulated industries
• Award-winning cloud and Desktop-as-a-Service solutions
• A single partner for hosting, security, and ongoing support

We help firms stop managing infrastructure while preserving the customizations and workflows they rely on every day.

Is Application Hosting Right for Your Thomson Reuters Environment?

If your firm is looking to:

• Improve application performance
• Reduce downtime and IT risk
• Strengthen security and compliance
• Enable secure remote work
• Free your team from managing servers

Then application hosting with CyberlinkASP is the next logical step.

Take the Next Step

Your Thomson Reuters applications deserve an environment built for security, reliability, and growth.

Learn more about CyberlinkASP Application Hosting and how we support mission-critical applications. 

Frequently Asked Questions About Hosting Thomson Reuters Applications

Can Thomson Reuters applications be securely hosted in the cloud?

Yes. Thomson Reuters applications can be securely hosted in a private or dedicated cloud environment designed to protect sensitive legal and financial data. CyberlinkASP uses enterprise-grade security controls, continuous monitoring, and compliance-aligned architectures to ensure data protection and reliability.

Will hosting affect our existing Thomson Reuters customizations?

No. CyberlinkASP specializes in hosting complex, customized application environments. Years of configurations, workflows, and integrations are preserved while eliminating the need to manage the underlying infrastructure.

How does application hosting improve performance during peak periods?

Hosted environments are built to scale. CyberlinkASP optimizes infrastructure to handle seasonal spikes—such as tax season or litigation deadlines—without the slowdowns common in on-premise environments.

Can staff access Thomson Reuters applications remotely?

Yes. Application hosting enables secure access from any location and any device, supporting remote and hybrid work models without sacrificing performance or security.

Is application hosting compliant with industry regulations?

CyberlinkASP supports clients in regulated industries and designs hosting environments aligned with requirements such as data protection, audit readiness, and business continuity best practices.

What kind of support is included?

CyberlinkASP provides 24×7 US-based support with proactive monitoring, rapid response, and direct access to experienced IT professionals—no offshore queues or handoffs.

For years, many small and mid-sized businesses relied on an IT vendor they only contacted when something broke.

• A server goes down.
• Email stops working.
• A computer crashes.
• A security issue appears.

That reactive, break-fix model may work when a company has just a few employees. But as businesses grow beyond 5, 10, or 25 employees, technology becomes too critical and too risky to manage without a strategy.

Growing businesses need more than an IT vendor. They need a strategic Managed Service Provider (MSP) that protects their data, supports business continuity, and enables long-term growth.

The Hidden Cost of Reactive IT

When IT is treated as an emergency service instead of a business system, companies experience:

• Unexpected downtime
• Security gaps and compliance exposure
• Lost employee productivity
• Surprise repair bills
• No long-term technology plan

What business owners often don’t see is the true cost of disruption. One system outage can mean missed revenue, unhappy customers, and hours of staff downtime. A single cybersecurity incident can damage trust and create lasting financial risk.

Reactive IT doesn’t scale with your business. It creates instability instead of confidence.

What a Strategic MSP Does Differently

A strategic Managed Service Provider takes a proactive, business-first approach to IT.

Instead of waiting for problems to occur, an MSP focuses on preventing them through:

• 24×7 system monitoring and support
• Built-in cybersecurity and data protection
• Regular patching and updates
• Secure cloud and application access
• Predictable monthly pricing
• Technology planning aligned to business goals

The objective is simple:

Keep your business running securely and efficiently without constant interruptions.

For small and mid-sized businesses, this provides enterprise-level IT expertise without the cost of hiring an internal IT team.

Why Growing Businesses Outgrow IT Vendors

As companies expand, their technology environment becomes more complex:

• More employees
• More devices
• More customer data
• More regulatory requirements
• More security threats

What worked at five employees often fails at fifteen.

Without a strategic IT partner, growing businesses face:

• Increased cyber insurance premiums
• Compliance gaps (HIPAA, financial regulations, privacy laws)
• System performance issues
• Rising support costs
• Greater risk of ransomware and data loss

A strategic MSP helps move businesses from chaos to control.

The Shift from “Fixing IT” to “Supporting the Business”

The best MSPs don’t just manage technology they understand how technology impacts business operations.

A strategic MSP supports:

• Employee productivity
• Customer experience
• Data security and privacy
• Business continuity
• Budget predictability
• Future growth

This shifts IT from a cost center to a business enabler.

Instead of asking, “Who fixes our computers?” Business leaders begin asking, “How is our technology helping us grow?”

The CyberlinkASP Approach: Advanced Solutions for SMBs

CyberlinkASP is the trusted Advanced Solutions Provider for small and mid-sized businesses where data security, business continuity, and 24×7 US-based support are critical.

CyberlinkASP builds modern, secure cloud and IT solutions tailored to each client’s business needs and budget, enabling access to any application from any device, securely and cost-effectively.

With decades of experience supporting healthcare, financial services, professional services, manufacturing, and other regulated industries, CyberlinkASP brings both technical expertise and business understanding to every engagement.

We deliver:

• Modern, secure cloud and application solutions
• Enterprise-grade cybersecurity and data protection
• 24×7 US-based support with a personal touch
• Experienced IT professionals on every account
• Proven solutions used by hundreds of SMBs

This approach gives business leaders peace of mind knowing their technology is stable, secure, and ready to support growth.

What Growing Businesses Should Look for in a MSP

Not all MSPs are the same. A true strategic technology partner should offer:

• Proactive Support: Issues are identified and resolved before they disrupt operations.
• Built-In Security & Compliance: Security and data protection are part of the core service not optional add-ons.
• Predictable Monthly Costs: Flat, transparent pricing replaces surprise emergency invoices.
• Industry Understanding: Knowledge of regulations and workflows in healthcare, legal, financial, and professional services.
• Business-First Thinking: Technology aligned with productivity, risk reduction, and growth objectives.

Who Benefits Most from a Strategic MSP?

This model is ideal for businesses with 2–25 employees that rely on technology every day, including:

• Medical and dental practices
• Law firms
• Accounting and CPA firms
• Construction and trade companies
• Nonprofits
• Professional service firms

These organizations need reliable systems, secure data, and minimal downtime to serve their clients effectively.

From IT Vendor to Technology Partner

Technology should not be something business owners worry about daily. It should work quietly in the background supporting operations, protecting data, and enabling growth.

A strategic MSP provides:

• Stability instead of surprises
• Security instead of uncertainty
• Planning instead of reaction
• Partnership instead of transactions

That is the difference between an IT vendor and a true technology partner.

Take the First Step: Free IT Assessment

If your business has outgrown reactive IT support, now is the time to take a smarter approach.

CyberlinkASP offers a complimentary IT assessment for small and mid-sized businesses to help identify:

• Security and backup readiness
• System performance issues
• Risk exposure
• Opportunities to reduce downtime and costs

A strategic MSP starts with understanding where you are and where your business needs to go.

Schedule your free IT assessment today and discover how the right technology partner can support your business growth.

FAQ

What is the difference between an IT vendor and a strategic MSP?
An IT vendor fixes problems after they occur. A strategic MSP prevents problems through proactive monitoring, cybersecurity, and long-term technology planning aligned with business goals.

Why do small businesses need a Managed Service Provider?
Small businesses rely heavily on technology but often lack internal IT resources. An MSP provides enterprise-level expertise, security, and support at a predictable monthly cost.

How does an MSP improve business continuity?
An MSP protects systems with monitoring, backups, disaster recovery, and cybersecurity tools to ensure operations continue even during outages or cyber incidents.

What should I look for in an MSP for my business?
Look for proactive support, built-in security, predictable pricing, industry experience, and a provider that understands your business goals not just your technology.

Dental practices rely on their practice management software to run scheduling, billing, imaging, and daily operations. Yet many offices are still hosting their dental software on-prem—on a local server tucked into a closet or back office—without realizing the growing risk and hidden cost behind that setup.

When your dental software depends on an on-prem server, a single failure can bring your entire practice to a halt.

At CyberlinkASP, we work with dental offices every day that are surprised to learn just how vulnerable—and expensive—on-prem hosting really is.

The Hidden Risks of Hosting Dental Software On-Prem

Most dental practices don’t think about IT until something breaks. Unfortunately, when dental software goes down, the impact is immediate and costly.

Common issues we see with on-prem dental software environments include:

• Server crashes that stop scheduling and billing
• Power outages that shut down the entire practice
• Aging hardware that fails without warning
• Backups that exist—but aren’t tested
• No true disaster recovery
• Ransomware and cybersecurity threats
• Expensive emergency repairs and downtime

Downtime doesn’t just slow your team down—it leads to lost production, canceled patients, frustrated staff, and mounting stress for practice owners.

The Cost Reality Most Dental Practices Miss

Many practice owners assume cloud hosting costs more than staying on-prem. In reality, when you look at total monthly spend, the difference is often far smaller—and the value far greater.

Real-World Scenario: 15 Virtual Desktop User Dental Office

Typical on-prem setup:

• ~$1,200 per month in IT support
• Local server running dental software
• Ongoing hardware maintenance
• Limited or untested backups
• No built-in disaster recovery

With CyberlinkASP Cloud Hosting:

• ~$1,600 per month total
• Replaces your existing IT spend
• Dental software hosted securely in the cloud
• Built-in backups and redundancy
• Disaster recovery included
• Protection from outages, hardware failure, and cyber threats

For about $600 more per month, the practice eliminates its server, dramatically reduces risk, and gains reliability, security, and peace of mind.

And when you consider the cost of even one day of downtime, that $600 becomes an easy decision.

What Cloud-Hosted Dental Software Actually Delivers

Why Dental Practices Choose CyberlinkASP

How Much Is Downtime Really Costing Your Practice?

If your dental software server failed tomorrow, how long could your practice afford to be offline?

Lost production, frustrated patients, overtime, emergency IT bills—it adds up quickly. Cloud hosting isn’t a future upgrade; for many dental offices, it’s a necessary step to protect today’s revenue.

Ready to Remove the Risk from Your Dental Software?

CyberlinkASP helps dental practices move from on-prem to cloud hosting safely, securely, and with minimal disruption.

If you’re ready to:

• Eliminate server risk
• Reduce downtime
• Simplify IT
• Protect your practice

Take the next step. Schedule a 15-Minute Dental Cloud Review. CONTACT US!

Slow systems, locked files, and unreliable servers are costing accounting firms time, productivity, and client trust. Cloud hosting finally puts an end to the chaos.

When every minute counts, especially during tax season, a server failure or a remote login that refuses to connect can derail an entire day. For many accounting and tax firms, this isn’t an occasional inconvenience; it’s a daily frustration. QuickBooks stalls when multiple users log in. Lacerte or Drake refuse to open from home. Files lock without warning. Backups fail silently. And every minute spent troubleshooting is a minute you’re not serving clients or moving work forward.

The truth is simple: your software isn’t failing you — your server is.

That’s why more firms are shifting QuickBooks, Lacerte, Sage, Drake, CCH, ProSeries, Dextera, and other mission-critical applications to secure, high-performance cloud hosting built specifically for professionals who can’t afford downtime. This isn’t just a technology shift. It’s a way to remove the persistent IT burdens slowing your firm down.

Why Accounting Firms Are Walking Away from On-Premise Servers

• Remote Access That Fails When You Need It Most: Whether you’re working from home, supporting clients after hours, or collaborating across offices, access should be effortless. But traditional servers often make even simple logins feel impossible. VPNs crash. Remote desktops lag. Certain users can’t get in at all. A cloud environment eliminates these issues with fast, secure, always-on access — anytime, anywhere, from any device.
• Systems That Crash at the Worst Possible Time: Busy periods magnify every weakness in an on-prem system. Tax season brings freezes. Year-end reporting slows everything to a crawl. Multi-user activity corrupts files or knocks systems offline. In accounting, downtime isn’t an inconvenience — it’s lost billable hours, delayed returns, and reputational damage. Cloud hosting removes the risk with enterprise-grade infrastructure and a 99.99% uptime guarantee that keeps work moving no matter how heavy the load.
• Software That’s Not Slow — Just Held Back by Your Hardware: QuickBooks, Lacerte, Sage, and Drake weren’t built to run on outdated servers. As files grow, teams expand, and workloads spike, local hardware simply can’t keep up. Cloud hosting provides the power these applications need to run smoothly, even during peak periods and across multiple locations, so your team never has to fight through performance issues again.
• Security Concerns You Can’t Ignore: Outdated firewalls, unpatched software, aging servers, failed backups — all create vulnerabilities that make accounting firms prime targets for cyberattacks. Cloud hosting delivers the level of protection most firms struggle to build internally: SOC 2 Type II security, MFA enforcement, encrypted backups, 24/7 monitoring, and continuous threat detection. It’s the peace of mind your clients expect and your firm deserves.
• IT Costs That Keep Rising Without Better Results: Local servers demand constant attention, maintenance, upgrades, repairs, emergency support , yet still break at the worst possible time. Cloud hosting eliminates these unpredictable expenses. There are no servers to replace, no hardware to maintain, and no surprise IT bills. Just one predictable monthly cost and a system that simply works.

One Platform for Every Accounting & Tax Application

CyberlinkASP brings all your essential tools into a single, secure cloud environment.

Accounting applications such as QuickBooks Desktop & Enterprise, Sage 50/100/300/Intacct, and Dextera run with the performance, stability, and multi-user consistency firms can’t get on local hardware.Tax platforms, including Lacerte, Drake, ProSeries, CCH Axcess, ProSystem fx, ATX, and TaxWise, finally get the speed and uptime needed during peak filing seasons. No crashes. No slowdowns. No remote access failures.By centralizing everything in one optimized ecosystem, firms gain a unified, reliable, always-available workspace that supports every team member, no matter where they work.

Why Firms Trust CyberlinkASP

Proven Results for Accounting and Tax Firms

Ready to Eliminate Downtime and IT Stress for Good?

When Minutes Matter in Dentistry

Imagine this: it’s a full day of patients, your hygienists are double-booked, and your front desk is swamped. Then suddenly your practice management system freezes. Patient charts disappear, billing stops, and appointments grind to a halt.

For many dental offices running Eaglesoft, Dentrix, or Open Dental on local servers, this is an all-too-familiar scenario. When that in-office server fails, you’re not just losing time — you’re losing trust, revenue, and potentially patient data.

The True Cost of Dental Server Outages

Every hour your dental software is down means lost productivity, rescheduled patients, and missed revenue. But the damage runs deeper than a single day’s income.

When servers crash or backups fail, practices face:

• Permanent data loss — patient records, X-rays, and billing data gone for good
• HIPAA compliance risks — unsecured recovery attempts can trigger audits and fines
• Disrupted workflows — front office and clinical staff come to a standstill
• Reputational damage — patients lose confidence when your systems aren’t reliable

Many dental offices don’t realize their backups are incomplete until after an outage. By then, recovery costs and downtime can total thousands. CyberlinkASP helps dental practices avoid these costly scenarios with fully managed, automated backups and built-in disaster recovery that keep critical data protected and accessible at all times.

The Long-Term ROI of Cloud Hosting

The Myth of “Cheap” In-House Hosting

That server in your back office might seem like the most affordable way to run your dental practice management software. But beneath the surface, hidden costs, from compliance risks to downtime, quietly erode your bottom line.

Whether you rely on Eaglesoft, Dentrix, Open Dental, or a mix of applications, the story is the same: running your systems in-house costs far more than you think.

What Hidden Costs Exist in Dental IT?

The license fee isn’t the full picture. Hosting dental software in-house means paying for:

• Hardware & Upgrades – Servers, routers, and storage that age fast and demand costly replacements.
• Power & Space – Electricity, cooling, and insurance, whether your systems are busy or not.
• Backups & Compliance – HIPAA requires more than a nightly backup, encryption, logging, and audits add complexity.
• Monitoring & Support – A server crash at 3 a.m. doesn’t wait until business hours.
• Downtime & Lost Productivity – Slow logins and outages frustrate staff and delay patient care.
• Opportunity Cost – Every hour spent on IT fires is an hour not spent growing your practice.

What if that “one server in the back office” is secretly costing you thousands every month in hidden labor, risk, downtime, and distraction?