Service Management: The Key to a Successful Cloud Experience

10 Jul Service Management: The Key to a Successful Cloud Experience

Service management, particularly in the context of cloud hosting, is a concept that can initially seem complex, but it’s a vital part of the equation when it comes to confidently delivering a cloud experience that is seamless and efficient.

What is Service Management?

In the simplest terms, service management is the practice of designing, delivering, managing, and improving the way information technology (IT) services are used within your organization.

Service management makes sure the right processes, people, and technology are in place so your organization can meet its business goals.

For a typical small-to-medium-sized business (SMB) – especially those without a dedicated IT department or large IT budget – the “right” processes and technology considerations might include:

• Incident Management: Implementing a process for dealing with IT incidents to minimize disruptions and loss of productivity or reputation.

• Regular Monitoring and Maintenance: Developing a schedule that works with your schedule to keep your systems running smoothly while preventing costly downtime.

• Reliable Access to Legacy Applications: Providing advanced cloud-based functionality without the need for significant or on-going capital technology investment.

How Does Service Management Work in Cloud Hosting?

In the context of cloud hosting, service management has a pivotal role. It ensures the resources you’re using – be it storage, applications, or security – are effectively managed, reliable, and delivering the value you’re expecting.

Whether it’s adjusting capacity, handling routine maintenance, or troubleshooting issues, service management keeps the various components of your cloud services performing optimally. This way, your cloud hosting environment remains robust and effective, giving your organization the technology capacity needed to thrive.

A robust service management strategy also involves continual service improvement. This means constantly evaluating the performance, finding gaps, and making necessary improvements to keep your business ahead in the game.

Does Service Management Address Cybersecurity Concerns?

With today’s cyber threat landscape every business, regardless of size, has valid cybersecurity concerns. Heading into 2021, malware attacks were reported to be up nearly 385% fueled largely by cybercriminals taking advantage of remote and hybrid work environments that aren’t using proper security measures.

With service management, security isn’t an afterthought. The most up-to-date threat management and intrusion detection is built into the very fabric of the service.

From data encryption to routine security audits, service management helps keep your mission critical and sensitive data safe in the cloud.

Can Service Management Improve Organizational Productivity?

Costly downtime and loss of productivity is a profit killer. The most recent estimate is that downtime can cost some businesses $10,000 an hour. Whatever your organization’s actual cost, it’s not something you want to pay if it can be avoided.

No company wants their network or services unavailable to employees or customers when they need them the most. This is where service management comes in.

Through monitoring and preventive maintenance, service management aims to keep downtime to a minimum, so your business stays up and running no matter your regular hours of operation.

Can Service Management Reduce the Technical Burdens Facing Your Business?

If you’ve been trying to juggle technology that seems to be getting more complicated – and vulnerable – by the day without the assistance of a strong IT department, this is where a strong vendor partnership comes into play.

Nearly 6 out of 10 businesses prefer to outsource aspects of their business that are outside their core competencies so they reserve more time on task for their core business activities.

A good cloud hosting provider will take on the heavy lifting of IT service management, leaving you free to focus on what matters most – your business.

You should expect to receive an easy-to-understand service level agreement. Monthly reports will be written in plain terms. Experts on hand will be there to resolve any technical questions or issues without the confusing jargon.

Plus, a good cloud partner will make migration a painless experience for your entire operation.

When you hire the right cloud-hosting company you’re not just buying a service; you’re gaining a partner committed to your success.

In Conclusion

Service management isn’t just another technology sector buzzword. It’s a powerful process used to enhance your cloud experience, while helping your organization to operate more efficiently and securely online.

Instead of adding complexity to your IT processes, it’s about giving you control, clarity, and peace of mind. If you’re ready to migrate business critical operations to the cloud, the service management team at your cloud-hosting partner will be there to maintain smooth and secure operations.

We Have Experts on Staff to Answer Your Questions About Service Management

Interested in finding out how partnering with an award-winning cloud hosting provider can help you achieve your business goals while reducing your overall technology costs?

Our trained team of cloud computing experts can help by answering all your questions about how to align your technology with industry guidelines and while maintaining compliance standards.

We’ll show you how to use our efficient cloud-based storage and processing solutions in your business to improve your security, productivity, and profitability.

Let us demonstrate exactly what CyberlinkASP can do for you – using your own data and workflows.

Schedule a Demo Today